Frequently Asked Questions

Frequently Asked Questions

 

If you have a question or concern, it's more than likely someone has already asked us that very same thing; therefore, this page is really useful in helping to get you the answers you need as quickly as possible. 

General

Stock Levels/Shortages

Are there minimum orders?

What branding is in the garments?

Can you print on other garments or materials that aren’t listed?

Can the labels and tags be removed so that we can use custom tags?

Is there a setup fee for drop shipping?

Can I supply blank garments?

Technical

Integration with your ecommerce platform

Do I need to use an API?

Where can I find high resolution product images for my website

Ordering

How long is fulfillment time?

Can I buy my own products?

How do I place an order?

How do I send you my designs?

Printing

How will my colors look when they are printed on a t-shirt?

How durable are DTG printed shirts?

Copyright on designs

Can I upload images I’ve designed in Photoshop?

What resolution does my design have to be?

How many colours can my design have?

Are all designs printed using DTG?

What inks are the garments printed with?

Do you print all over sublimation t shirts?

Can I have screen printing on demand?

Can I you provide embroidery on demand?

The positioning isn’t exactly the same as on the mockup provided

Can you print onto dark garments?

Shipping

What if the recipient's address was wrong?

I’ve created a product, but I want to change it. Is this possible?

Who handles Customs and Duty?

How are my products packaged?

How are my products shipped?

What if my order doesn't arrive?

Do you ship worldwide?

Do you accept returns?

What do I do if the product is faulty?

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