Frequently Asked Questions
If you have a question or concern, it's more than likely someone has already asked us that very same thing; therefore, this page is really useful in helping to get you the answers you need as quickly as possible.
It’s common practice in the dropshipping industry to not maintain stock of all product variants, as restocking can normally be done within 24 hours, direct from our suppliers – this process is accounted for in your shipping time.
But there can be occasions when your product is out of stock for a longer period of time. Usually, it’s because the manufacturer has low quantities of the product, or it has suddenly been discontinued.
There are a few things you can do if your product is out of stock.
1) Get in touch with your customer and find out if they are willing to wait a few extra days
2) In case of urgency, ask if your customer would like to switch to a similar model
3) In extreme cases, get in touch with our customer support to find a solution for your particular situation.
We use some of the most reputable and reliable manufacturers in the industry, and in most instances the manufacturers will restock every 4-8 weeks, ensuring the chances of products going out of stock are minimised. Additionally we normally get good warning if a product is to be discontinued.
Some brands will have their subtle branding on the internal side seam label (with care instructions); this is normally to show that the products certifications are authentic (eg. organic certification) – as it is the manufacturer/product that is certified, not us.
We’re as agile as they come and integrate with over 100+ platforms.
We highly recommend you make a sample order to ensure you are happy with the results.
Please note we use some of the most advanced print technology available, ensuring your prints and colours are the highest possible quality.
We will not be held liable for any errors in matching colour, or loss of earnings in matching colour, nor will we refund goods based on colour matching. If there is any doubt about colour matching, we recommend ordering a sample.
Please note, like a new pair of jeans (or any print) you will loose a slight amount of vibrancy after the first wash. Following this your t-shirt if treated well and cared for appropriately should last years.
You should avoid uploading low resolution images and stretching them beyond their original size, as this will make them appear blurry.
You are responsible for sending high quality artwork of appropriate size.
Try to avoid using fine lines that are less than 2mm thick, as they may appear broken when printed onto a garment.
We cannot be held responsible for distorted or poor quality prints where the artwork is responsible for this.
Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.